Customers

Collaborative partnership is the key..

Silfen has found that the key to real success is to treat each engagement as a partnership, not just as a provision of services.  This means:

  • Listening carefully to our customer's requirements
  • Actively guiding customer's to make good decisions based on best practice models
  • Proactively keeping our customer's up to date with the latest technological and legal changes
  • Providing independent advice
  • Empowering our customer's with knowledge
  • Collaborative planning and sharing of implementation tasks
  • Documenting our solutions
  • Forming lasting and meaningful relationships.

We are serious about forming Long-term customer relationships.  Just like maintaining long-term personal friendships, we understand that you have to "put in" to get something back.

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    Wilmar Sugar Australia

    "Silfen is a trusted partner who provides value add to our business by keeping us abreast of technical developments and significant events…..often at no cost."

    Jeff Stewart, Group Manager Information Services

    Support Partner and Independent Advisor

    Silfen provides on-going advisory, technical, functional and testing support to Wilmar's dynamic and complex SAP environment.   Our flexible engagement options ensure that we service Wilmar with the right people at the right time.

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    CSR

    Support Partner and Independent Advisor

    Silfen partnered with CSR post SAP implementation to undertake the streamlining of a range of HCM system and business functions; including Leave Management, Leave Provisions, Worker's Compensation and Travel Management.

    Silfen went on to implement paperless SAP Enterprise Compensation Management and Performance Appraisal solutions; standardising and simplifying previously disparate paper based processes.  This has evolved to incorporate cloud talent management with the implementation of a SuccessFactors Compensation Management hybrid solution in 2017.

    Silfen continues to work with CSR as a Support Partner, assisting their internal SAP team on collaborative and flexible basis.  

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    The Parliament of NSW

    Ongoing Implementation and Maintenance

    SAP Transformational Change

    Silfen has been the SAP support partner of choice for the Parliament of NSW since 2010.  Over the last 7 years we have been there to help them realise transformation change, moving from basic payroll and finance capability to a range of self service and mobile applications using the latest SAP technologies.

     

     

     

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    Zurich Financial Services Australia

    Implementation of Global Upgrade & Ongoing Support

    Australian Payroll Implementation

    Zurich Financial Services Australia where faced with the challenge of implementing a local Australian payroll function within a global SAP HCM context. A global SAP implementation partner ran this complex project out of multiple countries.

    Silfen was called upon to collaborate locally and build a new Australian Payroll solution from the ground up. A successful solution was developed that focused on keeping to SAP standards to ensure ease of maintenance into the future.   Silfen continues local support alongside global collaboration.

     

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    UGL Limited

    Talent Integration & Ongoing SAP HCM Support

    Payroll & Finance alignment of Labour Costing

    UGL is a global leader in outsourced engineering, asset management and property services.

    Capturing records of staff time worked is integral to their payroll and customer billing processes. Silfen implemented Labour costing functionality and reporting to accurately align timesheet unit pricing with actual payroll costs.

    UGL can now accurately reconcile the breakdown of their labour costs across multiple Industrial Instruments and lines of business.

    Enterprise Compensation Management Simplification

    UGL utilise the SAP HCM Enterprise Compensation Management offering to administer employee salary reviews each year. A wide geographic footprint and diverse lines of business has made this process no easy feat!

    Silfen worked with UGL to streamline technical aspects of the process, improving the end user experience and significantly reducing the administrative effort at review time.

    SuccessFactors Learning

    In 2016 Silfen were there to implement and support the SuccessFactors Learning Solution.  A hybrid solution was deployed, integrating their existing SAP HR footprint seamlessly with SAP's cloud based offering.

    Flexible Support

    In addition to project engagements, Silfen provides ongoing backfill support for UGL on an as-needs basis.  Silfen's wide skill set and agility enables UGL to "size up" whenever the need arises.